Winning Behavior: What the Smartest, Most Successful Companies Do Differently
Hardcover
$45.00
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About this book
Winning Behavior gives companies a new way to increase business: by 'outbehaving' rivals so that customers see a positive behavioral difference at every customer touchpoint-from product development and branding to bids and proposals, service, and much more. It is this company-wide Behavioral Differentiation that breeds lasting customer loyalty by allowing any company to distinguish itself from competitors in a tough, crowded market.Winning Behavior will prove to be a landmark book in the literature on customer service and customer relationship management: there has never been a book on Behavioral Differentiation before, but readers will see its potential in the results of the blue-ribbon organizations that practice it. Packed with eye-opening case histories and examples.
Details
AuthorDavid G. Pugh
FormatHardcover, Pre-Owned
AvailabilityIn store & online
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